Two weeks ago, I provided a video tutorial for our email invoicing and how to pay “online” through the payment link in the email. I have a correction to announce.
In the video, I stated that the “Invoice Balance” in the email is for that particular invoice. I stated that it’s important to pay attention to the amount shown as “Customer Account Balance “. The “Customer Account Balance” will state how much your total account balance is; not just the invoice balance.
Due to this being the first time using this invoicing system for the water utility, any past due statement charges will not be included in the “Customer Account Balance”. Due to this, anyone that has a past due amount at end of business on 12/30 will be mailed a paper copy of their January invoice and account balance. If you get a paper copy, we will move you to email invoicing once your account is paid in full.
Everyone that currently has a zero balance, and has an email on file, will receive an email invoice for your CU Water bill.
Below is the link to the tutorial video from two weeks ago.
Please reach out to me with any questions.