Thank you so much to those that already used the online payment feature! We were excited to see how many used it the first day.
Usually, if one person has a question about something, someone else has the same question. Below touches on two common questions we received after day 1.
(Q) Why did I get two emails?
(A) Your quarterly invoices consist of a Membership Fee($6.25) and a total for your dues/assessments. ($281.88). These two combine equal the normal quarterly payment of $288.13.
In QuickBooks, the Membership Fee is charged to the Property Owner. The Lot dues/assessments are charged to the Lot. Due to this, QuickBooks recognizes this as two separate invoices. Each invoice has it’s own payment link. This is why you received two emails. If paying by check, you can just submit one check for both invoices. You do not have to submit a separate check for each.
Our team is actively working on how to combine the two invoices links into one email.
(Q) What happens if I am already set up for reoccurring payments with the office?
(A) No changes occurred for those that have a card on file with the office and have reoccurring payments set up. Payments will continue to automatically be processed on the date that you set up with the office.
Please continue to contact us with any questions. We will keep you updated with continued improvements. Only those that are set up for email billing received the email with the online payment link. Paper bills hit the mail on 9/2. If you want to switch from paper to electronic, please contact Carla or Casi by calling the office. 740-852-2593
Mike, Carla, & Casi!